Online Training
Online training is now available! The Washington Multi-Family Housing Association in partnership with Grace Hill is proud to provide our members with the highest quality online educational offerings in the industry. Developed by Grace Hill, these courses offer a unique interactive learning experience aimed at enhancing the quality of work at all levels in our industry.
Courses include hands-on exercises, full voice-over narration, and pre and post-testing to guage knowledge and retention.
Do you have your CAM, CAMT, NALP, CAS or CAPS designation? Well, we have great news! 50% of your Continuing Education Credits (CEC's) may come from these online courses as long as you access them through our web-site. Review the Online Training Information package and FAQ's on the right for more details.
From site-level employees to corporate personnel and everyone in-between, 24/7 education is now available to you with the click of a mouse!
Since taking the online Leasing For A Living course, our property closing percentages have skyrocketed. In particular, one of our leasing professionals, Brittany, has increased her closing ratio forty five percent. As she was new to the industry when we hired her, being in the customer service industry for six years, we had the confidence in her abilities but knew that her skill set needed to be developed. She just didn't't have the fine-tuning to make her a superstar. Grace Hill gave her the opportunity to hone her skills and become the leasing dynamo we all know she could be. It is great that team members can have a resource like Grace Hill to develop and improve their leasing skills.
Chris Willenborg
The Dermot Company
Course Titles
Advanced Leasing: Secrets of Leasing Leaders
Basic Maintenance Series
Business Etiquette
Conflict Resolution (also available in a Supervisors' version)
Curb Appeal
Customer Service as a Competitive Advantage (also available in Spanish)
Employee Coaching
Fair Housing (also available in Spanish)
Fair Housing II
Help Wanted! How to Hire, Keep & Inspire Quality Staff Members
Internet Leasing
Leadership Development Series - featuring Anne Sadovsky
Leadership: Profiles in Multi-Family Housing
Leasing For a Living
Maintenance for Office Staff
Marketing Principles for Multi-Family Housing
Mold Awareness
Preventing Sexual Harassment (also available in Spanish and a Supervisors version)
Property Management Financials
Resident Retention for Today's Savvy Customers
Risk Management I: Associate Safety & Emergency Awareness
Risk Management II: Risk, Liability & Crime Awareness
The Impact of Maintenance on Retention
Time Management
Traffic Generation
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