Class Schedule: EdCon 2019

Learn. Connect. Grow. April 17 

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SESSION 1     SESSION 2     SESSION 3     SESSION 4

SESSION 1 - 9:00 am

At Your SERVICE: The impact of maintenance on resident satisfaction and retention - Room 401/402

Speaker: Terry Spivey, Sr. Service Supervisor – Alliance Residential

Class Materials

Break down the different ways that maintenance affects resident retention and mid-rise and garden style properties. Terry will teach you the do's and do not's for all properties and how it affects the retention process. You will also learn easy ways to increase your resident retention.


Accommodations and Modifications: What is REASONABLE and how to engage in the process - Room 403

Speaker: Brett Waller, NAAEI Faculty, Director of Government Affairs - WMFHA

CLASS MATERIALS

This course will provide learners with updates an all current Seattle/King-County based legislation affecting the lease process and Fair Housing, including Fair Chance and First in Time laws.


Emotional Intelligence: What it is and why it's important - Room 404

Speaker: Sloane Cerbana, Director of Career Development - WMFHA

CLASS MATERIALS

Strong and effective business relationships thrive when team members exhibit Emotional Intelligence (EI). This session highlights EI - what it looks and sounds like and why it is important to embrace this type of knowledge. Persons with high EI achieve greater personal awareness, connect with others better, manage their stress more consistently, engage in healthy conflict and collaboration, and are more optimistic and resilient. Join Sloane for an exciting session about that “other type of intelligence,” EI.


Avoiding Worst Case Scenario: Understanding risk management - Room 405

Speaker: Eddie Edwards, Risk Management Administrator - Avenue5 Residential

CLASS MATERIALS

This session will cover ten issues that many face in our industry that involve mitigating risk. Topics such as Fair Housing, ESA and Service Animals, water damage, slip and falls, wellness checks, LBP, ACM, injuries, insurance, and crime will be addressed. This information will be reviewed via OSHA, FHA, ADA, DOJ and HUD guidelines. Nothing presented will constitute legal advice.


Appliance Repair - Refrigerator - Room 406

Speaker: Scott Wallace - GE

CLASS MATERIALS

Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, troubleshooting and repair of the GE refrigerator.  This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.


Keeping Up With the Joneses: Why you want to make nice with your competition - Room 407/408

Speaker: Aaron Hansen, CAPS, CAM, NAAEI Faculty, Regional Manager - Pinnacle

During this session we will discuss your competitors and their strategies. Every property has its own personality and benefits. Gathering as much information as possible will allow your communities services and marketing to stand out. We will also discuss best practices when working with your competitors and how to “Keep up with the Jones".

CLASS MATERIALS

SESSION 2 - 10:30 am

Get Me Some Bids: Understanding the RFP Process - Room 401/402

Speaker: Zach Howell, CAMT, UPCS, LEED GA, Principle – Bear Consulting

This course will take students through the RFP process from scope overview to collecting bids and contractor selection.


A 10-Day With Teeth! The who, what, where, why of a good notice - Room 403

Speaker: Jeana K. Poloni, Attorney - Loeffler Law

This class will explain how to properly prepare a 10-day notice that includes sufficient content to be upheld in court.  We will also discuss proper service of the notice and how to properly document the violations to ensure enforcement. 

CLASS MATERIALS


Line Item Leaders: Mastering Profitability - Room 404

Speaker: April Syria, CAPS, Vice President, Property Management - Thrive Communities

Learn how to take ownership when it comes to the "bottom line" of your community. Identify areas the entire team (leasing, maintenance, management) can be informed, engaged and involved in impacting the value of the community by driving profitability.

CLASS MATERIALS


Stressed OUT!: Are you managing your stress or is it managing you? - Room 405

Speaker: Sheri Druckman, CAPS, Vice President of Business Development Residential - Sares Regis Group

Stress for success: Understanding stress, why we need stress, and how to identify positive versus negative stress. Find out what causes stress and take the stress test to identify your level of stress. Learn what the optimum amount of stress is along with stress management techniques and coping styles. Adopt ways to manage stress in order to minimize damage and maximize potential. Harness stress and direct stress into something positive and effective.

CLASS MATERIALS


Appliance Repair - Range - Room 406

Speaker: Scott Wallace - GE

Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, troubleshooting and repair of the GE range.  This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.

Gas Range Materials          Electric Range Materials


Take Pride in Your Property: Every community has a story - learn it, love it, SELL IT! - Room 407/408

Speaker: Jean Heier, CAM, CAPS, Regional Manager - Security Properties Residential

Properties come in all shapes and sizes and some have more challenges or have seen more seasons than others.  In this session participants will discover what a few of the emerging trends are suggesting will be important to residents in 2019 and how property pride factors into that.   We will cover some tried and true techniques for loving and selling a property that isn’t the newest or doesn’t offer all the bells and whistles like others in your market. 

CLASS MATERIALS

SESSION 3 - 1:00 pm

Making "Cents" of Your Maintenance Budget - Room 401/402

Speaker: Zach Howell, CAMT, UPCS, LEED GA, Principle – Bear Consulting

This course is an overview of budgeting and processes involved with the financial operations of the maintenance portion of a property's annual budget.


Safe and Sound: People and property safety principles everyone should know - Room 403

Speaker: Donna Miles - Hard Target Living

This session is designed to introduce professional principles of protection and security to empower attendees with the knowledge to independently assess and manage their personal safety in all areas of work and home life. Attendees will gain awareness of basic concepts to design their work, home, and social lives to strategically
resist criminal attention.

CLASS MATERIALS


Executive Leadership Panel: Learn. Connect. Grow. - Room 404

Speakers: Laura McGuire, CAPS, Regional Manager - Woodspear Properties
                  Vanessa Siebern, Vice President - FPI Management                                                                                                                                                                                                    Bobby Rubalcaba, CAMT, Director of Maintenance, PNW - Greystar                                                                                                                                                                          Chris Hulford, Regional Vice President - Entrata

This panel of respected industry leaders will share key lessons learned over decades of experience. In this session, you will explore the importance of LEARNING all you can and taking responsibility for your career development, how CONNECTING with mentors, leaders and peers to build your network of support and resources is critical to success and that the GROWTH of your career is in YOUR hands.

CLASS MATERIALS


We're All in this Together: Building a cohesive onsite TEAM - Room 405

Speakers: David Tillotson, CAMT, Facilities/Service Manager - Indigo Real Estate Services                                                                                                                                                    Jack Straight                                                                                                                                                                                                                                                                    Laina Pickrel, CAM, CAPS, Community Manager - Thrive Communities

If you had a team that worked together without barriers, what would that look like and what does it take to make it cohesive? Learn leadership skills, how to keep your teams working effectively together, and how that affects your community and your residents' experience.

CLASS MATERIALS


Appliance Repair - Dishwasher - Room 406

Speaker: Scott Wallace - GE

Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, troubleshooting and repair of the GE dishwasher.  This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.

CLASS MATERIALS


Don't Phone It In! Phone skills can make or break you! - Room 407/408

Speaker: Kris Buker, CAPS, SHRM, NAAEI Faculty

Picking up the phone is not a daily task, it is the beginning of the resident relationship. Learn how to arm yourself with tools and ideas to create a powerful phone experience.

CLASS MATERIALS

SESSION 4 - 2:30 pm

Remediation 101: Best practices for service professionals - Room 401/402

Speaker: Steve Huson

In this class you will learn to identify the source of water intrusion and tools that help identify the source, emphasizing the importance of documentation. You will also learn the importance of eliminating the intrusion source and how it pertains to the treatment of mold. In addition, this class will help you be able to provide information to your residents to help them prevent intrusion.

CLASS MATERIALS


Market Update: Sales and development trends in the Seattle metro market - Room 403

Speaker: Dylan Simon, Executive Vice President | Seattle Multifamily Team - Colliers International

Dylan Simon and the Seattle Multifamily Team recently completed the first issue of their 2019 Apartment Market Study, analyzing 2018 sales transactions in King, Snohomish, Pierce, and Kitsap counties. In this presentation, Dylan will break down the most crucial topics from the study to help apartment owners understand the market better and plan for 2019 and beyond.

CLASS MATERIALS


Rise and Fail: Experience growth and freedom when you lose the fear of failing! - Room 404

Speaker: Jessica Fern, Director of Training and Development Manager – FPI Management, Inc.

Rise and Fail will challenge your assumptions on what it means to "fail." We will discuss a new way of looking at failure as a partner in growth, discuss the cycle of failure, and how to mentally "rise" through challenges. Attendees will walk away feeling empowered to take on risks and new experiences by trusting their ability to rise through learning moments.

CLASS MATERIALS


Generational Awareness: Understanding a multi-generational workforce and customer base - Room 405

Speaker: Jesse C. Miller, MBA, CAM, CAPS, ARM, Director of Real Estate - Greystar (Oregon)

The interplay amongst Traditionalists, Baby-Boomers, Millennials, and now the up-and-coming Gen-Z cohort is the largest factor impacting the success and operational efficiency of your business. Today, more than any other time in history, our work environment now supports the biggest assortment of generational cohorts. We’ve clearly identified how each generation drives their preferences pertaining to communication, project management, leadership, and many other work-related fundamentals into our shared work climate. Join us and we’ll jump into the nuances of generational dynamics so that you can take home some new and effective tools to help ensure your multi-generational team is working in synchrony.


Appliance Repair - Laundry - Room 406

Speakers: Scott Wallace - GE

Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, troubleshooting and repair of the GE clothes washer and dryer.  This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.


Award Winning Sales and Leasing Strategies - Room 407/408

Speakers: Kayla Grayson, CAM, Community Director - Insite Property Solutions                                                                                                                                                                      Amanda Lockleer, NALP, Community Ambassador - Insite Property Solutions

From the first interaction to winning with features and benefits to overcoming objections and then CLOSING like a rock star – this panel of Emerald Award winners and nominees will share best practices for delivering an excellent experience and improving your results!

CLASS MATERIALS


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