2018 EdCon Class Schedule

LEARN, CONNECT, GROW

Click the buttons below to view classes by Session

SESSION 1     SESSION 2     SESSION 3     SESSION 4

SESSION 1 - 9:00AM

Property Maintenance 101 - Room 401/402

Speakers: David Tillotson, CAMT, NAAEI Faculty, Sr. Maintenance Supervisor - Greystar
                    Jeremy Monaghan, CAMT, NAAEI Faculty, Regional Maintenance Superviser - Greystar

A Day in the Life of a Maintenance Professional: Maintenance is KEY to resident satisfaction and retention! Participants will explore the importance of curb appeal to owners and investors, learn the basics of the make ready process, and identify best practices for service request management.


Project Management 101 - Room 403

Speaker: Zach Howell, CAMT, UPCS, LEED GA, Pricipal - Bear Consulting

This course will walk you through the steps that should be followed for the oversight and completion of a quality project.  Whether large or small, these techniques will be valuable in managing the different tasks needed from general scopes to final payments and throughout the timeline of a complete project.


Fair Housing Update (Seattle-based) - Room 404

Speakers: Evan Loeffler, Attorney, Founder  - Loeffler Law and Jeana K. Poloni, Attorney - Loeffler Law

This course will provide learners with updates on all current Seattle/King-County based legislation affecting the lease process and Fair Housing, including Fair Chance and First in Time laws.


Leading Millennials: Confessions of a Millennial Mind - Room 405

Speaker: Jesse Miller, MBA, CAPS, ARM, Director of Real Estate - Greystar (Oregon)

It isn’t all about gym, tan, laundry, and the Jersey Shore!  Every year, the millennial cohort moves further and further into our limelight – and with good reason.  By 2025, this young group will comprise of more than 75 percent of our workforce!  Are you prepared to effectively lead, develop, and work alongside this restless and ambitious group?  Do you feel that you have the proper succession plan in place?  Come prepared to fill your mind with extremely important strategies to help you better understand Millennials, identify what motivates them, and learn how to develop them into your next great leaders. 


Appliance Repair-Refrigerator - Room 406

Speakers: John Weston, Randall Fong and Jordan Parayil - GE

Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, trouble shooting and repair of the GE refrigerator.  This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.


First Impressions are Everything! - Room 407/408

Speaker: Genevieve Mentele, CAPS, Regional Manager - Thrive Communities

Learn valuable strategies for effective connections.  Personal presentation is critical in business.  This session will dive into how to put your best front and center – regardless of your position!  Participants will discuss what NOT to do, the importance of body language and more!  For office AND maintenance staff!!


Tech Trends: Integrating the Services Your Residents are Using - Room 409

Speakers:  Becky Sanders, CAPS, NAAEI Faculty, Asset Manager - First Pointe Real Management Group
                     Dan Li, Founder and CEO - Guided Fitness
                     Tom Raaf and Kyle Roe - Rover

This panel will address the technology and services being used by our residents and how they impact daily on-site operations and teams.  Focus will be on how to leverage the positive impacts of these new tech services, and how to avoid the pitfalls.

SESSION 2 - 10:30AM

Property Maintenance for Mid-Rise and High-Rise - Room 401/402

Speakers: David Tillotson, CAMT, NAAEI Faculty, Sr. Maintenance Supervisor - Greystar
                    Jeremy Monaghan, CAMT, NAAEI Faculty, Regional Maintenance Superviser - Greystar

You can’t miss them in the Seattle Skyline – those beautiful mid-rise and high-rise communities are a hot commodity.  In this session, learners will explore the unique traits of a PM schedule for mid-rise and high-rise communities, including: HVAC systems, facility EAP, inspection schedules and elevator systems and regulations.


Turning a Maintenance Staff into a SERVICE TEAM - Room 403

Speakers: Antonio Thornton, Sr. Service Supervisor - Greystar
                    Bobby Rubalcaba, NAAEI Faculty, Dreictor of Maintenance PNW - Greystar

In this session, learners will discuss how to establish an environment of trust, instilling a sense of value and purpose for your team.  You will also explore the importance of listening and positive reinforcement and shifting a team’s focus from being task oriented to a commitment of service excellence.


Conflict Resolution: The Importance of De-escalation and Listening! - Room 404

Speaker: Jessica Fern, Training and Development Manager - FPI

This session will introduce conflict as a positive aspect of human interaction and include tools to enhance customer service, mediations and problem solving.


Managing Up: Complaining vs Advocating - Room 405

Speaker: Brandy Hildebrand, Regional Manager - Pinnacle

In this interactive session, you will explore the key differences between complaining and advocating.  Learn to increase your effectiveness as an employee and leader as you identify ways to confidently communicate and effectively advocate!


Appliance Repair-Range - Room 406

Speakers: John Weston, Randall Fong and Jordan Parayil - GE

Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, trouble shooting and repair of the GE range.  This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.


Creating a UNIQUE Tour Experience - Room 407/408

Speaker: Kris Buker, CAPS, SHRM, NAAEI Faculty, Talent Develoment Manager - Security Properties

What story does your curb appeal tell?  We will walk you through some examples and explore how to tell your own story.  You will leave this session with some excellent tools and ideas to help make the tour experience YOU provide unique, special and memorable! 


Understanding Lead Management - Room 409

Speaker: Travis Skeen, Product Owner - Entrata

New leads, old leads, progressing leads, stale leads, lead scoring, lead conversion – where does one even start to make sense of it all? With new advertising channels emerging daily combined with evolving prospect search trends, building a successful lead management program can be very overwhelming. An Entrata study of 10,000 leads found six key attributes of qualified leads. This session will talk through the life cycle of a lead and break down ways you can better focus your lead management based on the aforementioned attributes.

SESSION 3 - 12:45PM

Preventive Maintenance by the Seasons - Room 401/402

Speaker: Dave Wendt, Vice President of Maintenance and Construction - Avenue5

In this session, participants will identify the unique preventive maintenance tasks for each season, why they are important and what the possible repercussions are if not done.


Plumbing Tips & Tricks - Room 403

Speakers: Eric Styles, Co-Founder and Service Manager - The Plumbing and Drain Company

Participants will discuss the most common plumbing problems that multi-family managers and maintenance technicians must face. Your expert facilitators will demonstrate how to minimize costs to the property and how to minimize the negative impact on residents.


Executive Leadership Panel: Learn, Connect, Grow! - Room 404

Speakers: Alex Watts, Area Maintenance Manager - Avenue5
                     April Syria, CAPS, Regional Director - Thrive Communities
                     Pam McKenna, Managing Director of Real Estate - Greystar
                     Rob Pendleton, CAS, Regional Sales Director - HD Supply Facilities Maintenance

This panel of respected industry leaders will share with participants key lessons learned over decades of experience.  In this session, you will explore the importance of LEARNING all you can and taking responsibility for your career development, how CONNECTING with mentors, leaders and peers to build your network of support and resources is critical to success and that the GROWth of your career is in YOUR hands.


Understanding Source of Income Law - Room 405

Speaker: Brett Waller, NAAEI Faculty, Director of Government Affairs - WMFHA

In this session, attendees will learn the specifics of the Source of Income law, including timelines and resources.  Topics covered will be Section 8 Vouchers, the VASH program, advertising and marketing implications and leasing best practices.


Appliance Repair-Dishwasher - Room 406

Speakers: John Weston, Randall Fong and Jordan Parayil - GE

Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, trouble shooting and repair of the GE dishwasher.  This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.


The Psychology of Building Relationships - Room 407/408

Speaker: Jaci Reed, Manager of Career Development - Avenue5 Residential

We provide property management as a service, but we are in the people business. And, while everyone is an individual, our brains all work the same. So, the question is, how do we use our humanness to our advantage, to provide, exceptional customer experiences? This course will explore human behavior and how to influence those behaviors in our industry.


What Makes Residents Tick (or Ticked Off) in 2018? - Room 409

Speaker: MaryKaye O'Brien, Director of Customer Insights - Zillow Group

Drawing upon data from the Zillow Group Consumer Housing Trends Report 2017, participants will learn key insights into today's renter.  Identify how consumer trends are impacting the way renters search for and find a home as well as what impacts a renter's decision to stay (or not).

SESSION 4 - 2:15PM

Efficient Turn Management - Room 401/402

Speaker: Terry Spivey, Sr. Service Supervisor - Alliance Residential

Participants will examine the entire turn cycle.  From when a turn actually begins, to the roles, responsibilities and resources throughout the process.  You will explore proper and improper turns and identify what a quality finished product looks like!


Making "Cents" of Your Maintenance Budget - Room 403

Speaker: Zach Howell, CAMT, UPCS, LEED GA, Principle – Bear Consulting

This course will take attendees through a typical budget as it pertains to maintenance.  We will discuss the importance of specific portions and explain what it all means and how the maintenance staff can begin to impact and operate the property from a financial perspective.


Leading Millennials: Confessions of a Millennial Mind - Room 404

Speaker: Jesse Miller, MBA, CAPS, ARM, Director of Real Estate - Greystar (Oregon):

It isn’t all about gym, tan, laundry, and the Jersey Shore!  Every year, the millennial cohort moves further and further into our limelight – and with good reason.  By 2025, this young group will comprise of more than 75 percent of our workforce!  Are you prepared to effectively lead, develop, and work alongside this restless and ambitious group?  Do you feel that you have the proper succession plan in place?  Come prepared to fill your mind with extremely important strategies to help you better understand Millennials, identify what motivates them, and learn how to develop them into your next great leaders. 


 Don’t Think Like a Manager, Think Like an Owner! - Room 405

Speakers: Sheri Druckman, CAPS, Director of Real Estate - Greystar
                    Chris Koegel, CAPS, NAAEI Faculty, Executive Portfolio Manager - HNN Associates

In this session, participants will learn how to successfully manage the expectations of the 3rd party client; gain insight on how to quickly pivot between varying client needs and gain an understanding of owner operated deal structures, acquisitions, dispositions and how YOU are a key piece in the overall ownership asset strategy!


Appliance Repair-Laundry - Room 406

Speakers: John Weston, Randall Fong and Jordan Parayil - GE

Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, trouble shooting and repair of the GE clothes washer and dryer.  This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.


Award Winning Sales and Leasing Strategies - Room 407/408

Speakers: Alyssa Adams, District Manager - Alliance Residential
                    Keith Ponis, Assistant Manager - Greystar
                    Laina Pickrel, CAM, Community Manager - Thrive Communities

From the first interaction to winning with features and benefits to overcoming objections and then CLOSING like a rock star – this panel of Emerald Award winners will share best practices for delivering an excellent experience and improving your results!


Hot or Not – What’s “in” and “out” in Multi-Family - Room 409

Speakers: Aaron Hansen, CAPS, NAAEI Faculty, Portfolio Manager - Pinnacle
                   Kathi Williams, Manager of Develoment Marketing and Design Strategies - Security Properties
                   Ron Burkhardt, Area Vice President - AMLI Residential

This panel presentation will address the current trends in the multi-family industry.  From building and development trends to operations focused practices and resident behavior.

 

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