Break down the different ways that maintenance affects resident retention and mid-rise and garden style properties. Terry will teach you the do's and do not's for all properties and how it affects the retention process. You will also learn easy ways to increase your resident retention.
This course will provide learners with updates an all current Seattle/King-County based legislation affecting the lease process and Fair Housing, including Fair Chance and First in Time laws.
Strong and effective business relationships thrive when team members exhibit Emotional Intelligence (EI). This session highlights EI - what it looks and sounds like and why it is important to embrace this type of knowledge. Persons with high EI achieve greater personal awareness, connect with others better, manage their stress more consistently, engage in healthy conflict and collaboration, and are more optimistic and resilient. Join Sloane for an exciting session about that “other type of intelligence,” EI.
This session will cover ten issues that many face in our industry that involve mitigating risk. Topics such as Fair Housing, ESA and Service Animals, water damage, slip and falls, wellness checks, LBP, ACM, injuries, insurance, and crime will be addressed. This information will be reviewed via OSHA, FHA, ADA, DOJ and HUD guidelines. Nothing presented will constitute legal advice.
Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, troubleshooting and repair of the GE refrigerator. This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.
This course will take students through the RFP process from scope overview to collecting bids and contractor selection.
This class will explain how to properly prepare a 10-day notice that includes sufficient content to be upheld in court. We will also discuss proper service of the notice and how to properly document the violations to ensure enforcement. Students will learn:
Learn how to take ownership when it comes to the "bottom line" of your community. Identify areas the entire team (leasing, maintenance, management) can be informed, engaged and involved in impacting the value of the community by driving profitability.
Stress for success: Understanding stress, why we need stress, and how to identify positive versus negative stress. Find out what causes stress and take the stress test to identify your level of stress. Learn what the optimum amount of stress is along with stress management techniques and coping styles. Adopt ways to manage stress in order to minimize damage and maximize potential. Harness stress and direct stress into something positive and effective.
Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, troubleshooting and repair of the GE range. This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.
Properties come in all shapes and sizes and some have more challenges or have seen more seasons than others. In this session participants will discover what a few of the emerging trends are suggesting will be important to residents in 2019 and how property pride factors into that. We will cover some tried and true techniques for loving and selling a property that isn’t the newest or doesn’t offer all the bells and whistles like others in your market.
This course is an overview of budgeting and processes involved with the financial operations of the maintenance portion of a property's annual budget
This session is designed to introduce professional principles of protection and security to empower attendees with the knowledge to independently assess and manage their personal safety in all areas of work and home life. Attendees will gain awareness of basic concepts to design their work, home, and social lives to strategically
resist criminal attention
This panel of respected industry leaders will share key lessons learned over decades of experience. In this session, you will explore the importance of LEARNING all you can and taking responsibility for your career development, how CONNECTING with mentors, leaders and peers to build your network of support and resources is critical to success and that the GROWTH of your career is in YOUR hands
If you had a team that worked together without barriers, what would that look like and what does it take to make it cohesive? Learn leadership skills, how to keep your teams working effectively together, and how that affects your community and your residents' experience
Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, troubleshooting and repair of the GE dishwasher. This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention
Picking up the phone is not a daily task, it is the beginning of the resident relationship. Learn how to arm yourself with tools and ideas to create a powerful phone experience.
In this class you will learn to identify the source of water intrusion and tools that help identify the source, emphasizing the importance of documentation. You will also learn the importance of eliminating the intrusion source and how it pertains to the treatment of mold. In addition, this class will help you be able to provide information to your residents to help them prevent intrusion.
Dylan Simon and the Seattle Multifamily Team recently completed the first issue of their 2019 Apartment Market Study, analyzing 2018 sales transactions in King, Snohomish, Pierce, and Kitsap counties. In this presentation, Dylan will break down the most crucial topics from the study to help apartment owners understand the market better and plan for 2019 and beyond.
Rise and Fail will challenge your assumptions on what it means to "fail." We will discuss a new way of looking at failure as a partner in growth, discuss the cycle of failure, and how to mentally "rise" through challenges. Attendees will walk away feeling empowered to take on risks and new experiences by trusting their ability to rise through learning moments.
The interplay amongst Traditionalists, Baby-Boomers, Millennials, and now the up-and-coming Gen-Z cohort is the largest factor impacting the success and operational efficiency of your business. Today, more than any other time in history, our work environment now supports the biggest assortment of generational cohorts. We’ve clearly identified how each generation drives their preferences pertaining to communication, project management, leadership, and many other work-related fundamentals into our shared work climate. Join us and we’ll jump into the nuances of generational dynamics so that you can take home some new and effective tools to help ensure your multi-generational team is working in synchrony.
Participants will learn from the experts at GE Appliance the valuable skills needed for proper diagnosis, troubleshooting and repair of the GE clothes washer and dryer. This will result in first-time completions on repairs, less overall parts usage which keeps repair costs low and increases resident satisfaction and retention.
From the first interaction to winning with features and benefits to overcoming objections and then CLOSING like a rock star – this panel of Emerald Award winners and nominees will share best practices for delivering an excellent experience and improving your results!