Certified Apartment Portfolio Supervisor (CAPS)
A nationally recognized credential for multi-site property managers.
Designed for multi-site and regional level supervisors, this course provides knowledge and tactics, teaching you to achieve great results!
Improve your:
- Employee recruitment, development, and retention
- Communications, ethics, and emotional intelligence
- Annual operating budgets and owner performance objectives
- Property and portfolio results
- Managing risk through inspections, follow-up procedures, and incident responses
- And much more!
Alex is Chief Operating Officer of Hayes Gibson Property Services. She manages and oversees all corporate and property operations and is part of the leadership team responsible for the long-term growth and strategic direction of the company.
Prior to joining HGPS, Alex worked in executive and senior level positions for several privately-held regional companies as well as large publicly traded investment management firms. She has experience managing LIHTC communities, HUD-regulated properties, purpose-built student housing, conventional market-rate properties, full-service retirement communities and nursing homes. Her experience includes all aspects of property and asset management, marketing, training, consulting, troubled property turnarounds, and new business development.
Active in professional organizations, Jackiw served as Chairman of the Board of the National Apartment Association (NAA) in 2013 and President of the NAA Education Institute in 2008/2009. She is a member of the IREM, NAHMA, SHRM, and CREW. She is Past Chair of the Residential Property Management Advisory Board at Virginia Tech and Past President of the Ball State University Residential Property Management Advisory Board and has taught in both programs as an adjunct professor.
Alex remains active at NAA and served as the subject matter expert for both the Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor (CAPS) designation program rewrites as well as for a new CAM Student Housing Certificate program. She was one of the lead authors of the Multifamily Housing Industry textbook – a joint effort of the National Multifamily Housing Council, National Apartment Association, and Institute of Real Estate Management. She is also a regular contributor to Rent and Retain magazine.
Alex is a respected industry speaker and has presented programs to industry trade groups throughout the U.S. and Canada. She is a licensed real estate broker and holds both the Certified Property Manager (CPM) and Certified Apartment Portfolio Supervisor (CAPS) designations. She received the NAAEI Apartment Career and Education (ACE) Award in 2011 in recognition of her commitment to training industry professionals. In 2012, Real Estate Forum Magazine named Jackiw a “Woman of Influence in Real Estate” and in 2013 the Institute of Real Estate Management named her as one of the “Women Changing the Face of Property Management.” She was honored in 2015 as a “Woman of Influence” by the Indianapolis Business Journal. Alex was inducted into National Apartment Association Hall of Fame in 2018. She is a graduate of the University of Rochester and received her M. Ed. from Ohio University.
Credential requirements:
- Minimum of 24 months as a multi-site supervisor or hold either CAM, ARM or RAM credentials
- Successful completion of all CAPS course work (totaling 40 hours)
- Meet all examination standards within six months of declaring candidacy
Pricing:
Member - $1,525 | Future Member - $1,725
Agenda
| January 18 | |
| 9:00 AM - 4:30 PM | Client Services and Stakeholder Relations |
| January 19 | |
| 9:00 AM - 4:30 PM | Investment Management and Improving Asset Performance |
| January 20 | |
| 9:00 AM - 4:30 PM | Asset Evaluation and Preservation |
| January 21 | |
| 9:00 AM - 4:30 PM | Talent Management and Contemporary Issues in Multi-Family Housing |
Attendees (20)
Shannon Allen
Regional Manager - Washington
Mission Rock Residential
Kristie Byrd
Regional Manager
The Mercer West
Issac Clifton
Property Manager
First Pointe
Elizabeth Forkell
Regional Property Manager
Simpson Property Group
Nataliya Gerasimchuk
Regional Manager
Fairfield Residential
Amanda Gunn
Regional Manager
Rockwood Property Management
Alice Hart
Regional Property Manager
GRAN, Inc
Andi Hill
Regional Manager
Thrive Communities
Todd Hildebrand
Regional Director
Thrive Communities
Julie Isom
Community Manager
Thrive
Lindsay Jacobs
Regional Manager
Epic Asset Management, Inc
John Jones
Vice President of Operations
Avenue5 Residential
Carisa Kemper
Community Manager
Stazione 25
Vera Llorente
Regional Portfolio Manager
Security Properties Residential
Mario Manriquez
Regional Manager
Alto Apartments
James Ohrn
Area Maintenance Manager
Avenue5 Residential
Colleen Patterson
Regional Manager
Dockside
RoseMarie Peyton
Regional Manager
Tarragon Property Services
Jamie Toppen
Regional Manager
Avenue 5 Residential
Shay Wright
Community Manager
CEP Residential
Photo Release:
Washington Multi-Family Housing Association (WMFHA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to WMFHA promotional material, website and social media.
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