Credential Open House
Come learn more about credential opportunities offered by WMFHA!
Earning a National Apartment Association Education Institute credential demonstrates your commitment to your career and gives you valuable insights and real-world skills you can use on the job.
Credentials also validate your knowledge and skills, enhance your credibility, boost your confidence and earn you respect among clients and peers.
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Learn more about the credential programs that are offered at WMFHA in 2026.
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Meet with current credential holders to ask questions about their experience
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Learn about scholarships you can apply for
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Learn about payment plan options
Coffee and a light breakfast will be available.
We hope to see you there!
Certified Apartment Manager (CAM)
Whether you are a property manager or new to property management, this course provides in-depth training and expertise just for you! Earning CAM credentials gives you the skills to increase your community's net operating income; the knowledge to effectively manage an apartment community; and most importantly, the ability to achieve your property owners’ investment goals.
Certificate for Apartment Maintenance Technicians (CAMT)
Maintenance expenses are the single largest controllable element in any operating budget. This course acts as an introduction for new maintenance professionals or as a refresher for the veteran employee, teaching what it takes to run a cost-effective maintenance program.
Certified Apartment Leasing Professional (CALP)
Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections and qualifying prospective residents. This program teaches all these skills and more.
Certified Apartment Portfolio Supervisor (CAPS)
This program’s curriculum emphasizes recruiting, retaining and engaging high-performing employees. You’ll also learn how to analyze and report property and portfolio financial results, conduct due diligence and community takeovers and oversee management agreements
Certified Apartment Manager (CAM)
Whether you are a property manager or new to property management, this course provides in-depth training and expertise just for you! Earning CAM credentials gives you the skills to increase your community's net operating income; the knowledge to effectively manage an apartment community; and most importantly, the ability to achieve your property owners’ investment goals.
What You'll Learn:
- Occupancy rates
- Comprehensive marketing plans
- Sales team management and product readiness
- Equitable treatment of current and potential residents
- Resident retention and the maintenance of a positive company image
- Consistent and ongoing resident communication
- Positive resident service and issue resolution
- Enforcement of company policy in compliance with laws and regulations
- Property inspections
- Preventive maintenance programs
- Service request process
- Apartment turnover process
- Contractors and vendors
- Recruitment, hiring, orientation, and training of high-caliber employees
- Systematic employee evaluation
- Employment regulations and record keeping
- Analysis of the property’s financial operations with corrective actions for underperformance
- Monitoring of property performance to achieve the owner’s investment goals
- Accounting principles and practices
- Maximizing net operating income
- Reporting property performance honestly and accurately
Check out the next virtual CAM offering in 2026: https://www.wmfha.org/events/certified-apartment-manager-virtual-2026
This program is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, giving you the knowledge and tools necessary to run an effective maintenance program. Maintenance expenses are the single largest controllable element in any operating budget.
Independent online soft skills courses include:
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In-Class Technical Courses cover
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Check out the next CAMT offering in 2026: https://www.wmfha.org/events/hybridcamt-2026
Certified Apartment Leasing Professional (CALP)
Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections and qualifying prospective residents. This program teaches all these skills and more.
Earn your Certified Apartment Leasing Professional credentials and enhance your leasing skills! Whether you are a new or an experienced leasing consultant, you can improve your property's:
- Marketing: Traffic generation, reputation management, relationship building
- Evaluations: Sales performances, overcoming objections, qualifying residents
- Fair Housing: Rental policies, rental criteria, resident issues
- Closing: Preparing and reviewing leases, move-ins, incident management
- Retention: Resident relations, lease renewals, market surveys
Check out our next CALP offering in 2026: https://www.wmfha.org/events/certified-apartment-leasing-professional-2026
Certified Apartment Portfolio Supervisor (CAPS)
This program’s curriculum emphasizes recruiting, retaining and engaging high-performing employees. You’ll also learn how to analyze and report property and portfolio financial results, conduct due diligence and community takeovers and oversee management agreements
Designed for multi-site and regional level supervisors, this course provides knowledge and tactics, teaching you to achieve great results!
Improve your:
- Employee recruitment, development, and retention
- Communications, ethics, and emotional intelligence
- Annual operating budgets and owner performance objectives
- Property and portfolio results
- Managing risk through inspections, follow-up procedures, and incident responses
- And much more!
Check out our next CAPS offering in 2025: https://www.wmfha.org/events/certified-apartment-portfolio-supervisor-caps-2025
*2026 class will take place in November next year
Thank you to our sponsor
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