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Certified Apartment Manager (CAM)  - Fall

Certified Apartment Manager (CAM) - Fall

Enhance your skills, knowledge, and ability to effectively manage!

Friday, August 26, 2022 at 9:00 AM (PDT) to Wednesday, November 9, 2022 at 5:00 PM (PST)
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Event Details

Increase your community's net operating income!

Whether you are a property manager or new to property management, this course provides in-depth training and expertise just for you! Earning your CAM credential gives you the skills to increase your community's net operating income, the knowledge to effectively manage an apartment community, and most importantly, the ability to achieve your property owner’s investment goals. 

What You'll Learn:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Employment regulations and record keeping
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately


$1,450 Member | $1,650 Future Member

New to note!

NAAEI course material will be delivered via ebook. When registering, please use a unique email address (not for example) where you will receive instructions and the ability to load your ebook. You will have the ability to print ONE copy of the book if you choose.

Alana Talley
Alana Talley Community Manager Vue Kirkland
Amber Bruce
Amber Bruce Community Manager Indigo Real Estate
Ana Chavez
Ana Chavez Community Manager Seasons
Angie Rice
Angie Rice Property Manager Peak Living Property Services
Aryn Norton
Aryn Norton Property Manager Peak Living Property Services
Ashley Haugen
Ashley Haugen Community Manager Bell Partners
Brittany Fortman
Brittany Fortman Property Manager Bellwether Apartments
Catrina West
Catrina West Community Manager Bell Partners Inc
Chris Allmon
Chris Allmon Corporate Resource Program Manager Epic Asset Management
Ciara Arnold
Ciara Arnold Community Manager Station House
Erin San Nicholas
Erin San Nicholas Community Manager Park at Dash Point
Evelina Ford
Evelina Ford Community Manager Pines at Canyon Station
Kasha Portrey
Kasha Portrey Manager Sunset Pond Apartments
Kassandra Oliver
Kassandra Oliver Community director Barkley Ridge
Kiana Tainatongo
Kiana Tainatongo Community Manager Promenade
Mary Abraham
Mary Abraham Assistant Community Manager Stonemeadow Farms
Melanie Moreno
Melanie Moreno Community Manager Fulton's Crossing
Melissa Piatt
Melissa Piatt Community Manager Cascade Management
Michelle Scearce
Michelle Scearce Community Manager Eastlake 2851
Nicholas Lamanna
Nicholas Lamanna Community Director Weidner Apartment Homes
Raul Guemarez
Raul Guemarez Property Manager Sir Gallahad Apartments
Sarah Torzillo
Sarah Torzillo Property Manager Epic Asset Management
Shanna Guffie
Shanna Guffie Community Manager Silver Springs
Shantelle Russell
Shantelle Russell Property Manager Peak Living Property Services
Stefanie Hosterman
Stefanie Hosterman Community Manager Greystar
Victoria Tresner
Victoria Tresner Community Manager The Knolls at Inglewood Hill
3 Other Registered Attendees


August 26
9:30 AM - 10:30 AM Orientation - Virtual
September 8
9:00 AM - 5:00 PM Industry Essentials/Risk Management
September 13
9:00 AM - 12:00 PM Virtual - Intro to Financial Management
September 14
9:00 AM - 5:00 PM Financial Management
September 21
9:00 AM - 5:00 PM The Resident Experience
October 12
9:00 AM - 5:00 PM Marketing
October 26
9:00 AM - 5:00 PM Property Maintenance for Managers
November 9
9:00 AM - 5:00 PM Leading People

For More Information:

Sloane Cerbana
Sloane Cerbana
Director of Career Development Washington Multi-Family Housing Association (425)656-9077x301

Credential Requirements:

  • Have at least 12 months experience in the apartment industry 
  • Successfully complete all courses
  • Receive a passing grade of at least 70% on the comprehensive online exam
  • Complete all the requirements during the 6-month candidacy period

Photo Release:
Washington Multi-Family Housing Association (WMFHA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to WMFHA promotional material, website and social media.