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Meeting the Needs of Current Residents

Exceeding expectations AFTER move-in.

Wednesday, May 30, 2018
9:00 AM - 12:00 PM (PDT)

* Registration open until 5/26/18 at 12:00 AM (PDT)

Event Details

The role of a Leasing Professional continues even after a prospective resident moves in! In this course, Leasing Professionals learn how to effectively handle maintenance and other issues that residents may encounter, all while continuing to reinforce the community's positive brand. The course also covers lease renewals and how a Leasing Professional affects the resident’s sense of community.

This course can be taken on its own, but it also serves as an module within the NALP program.

Topics Covered:

  • Handling Maintenance Issues
  • Managing Disputes and Incidents
  • Processing Lease Renewals
  • Building a Sense of Community

Who Should Attend:

  • Leasing Professionals
  • Those New to Property Management
  • Assistant Managers



$55| Members

$75| Non-Members


Sponsored By: 





This course can be taken on its own, but it also serves as part of the National Apartment Leasing Professional(NALP) designation. If you are interested in earning your NALP credential, CLICK HERE for details.

For More Information:

Sloane Cerbana
Sloane Cerbana
Director of Career Development Washington Multi-Family Housing Association (425)656-9077x301