5 Star Reviews - With National Speaker Lia Nichole Smith

Tuesday, August 22, 2023
9:00 AM - 10:00 AM (PDT)
Zoom Webinar
5 Star Reviews—Lia Nichole Smith, Satisfacts

Tuesday, August 22  at 9am

Everyone wants a "perfect" online reputation - but the truth is, renters won't believe it (even if it's true). Consumers require authenticity and transparency because they can spot a manufactured reputation a mile away. In this session, learn how to ignore the distractions and focus on the most important things that will propel your online presence to the next level!

Discussed in this session:

  • The delicate balance between perception and reality.
  • The most trusted sources for renters in search of a new home.
  • The online review practices considered deceptive by the FTC and how to avoid them.
  • A 90-day strategy for generating reviews from prospects, current residents and former residents.

This course qualifies for 1 Continuing Education Credit for those who hold a credential from the National Apartment Association Education Institute

Attendees (50)

Yolanda Armijo

EVP of Training & Organizational Development


Madison Barr

Regional Trainer


Jaymie Barth

Property Manager


Thomas Bird

Community Manager

TAM Residential

Kimberly Board

Northwest Regional Manager


Jeanele Bolder

Regional Trainer


Amber Bruce

Community Manager

SCG Rollin Street Flats, LLC

Sherilyn Butler

Regional Property Manager

Shea Properties

Kayla Caldwell

Community Manager

Bell Partners Inc.

Morgan Cole

Marketing Associate

GRE Management

Aimee Faulkes

Business Development Manager


Craig Fiebig

Chief Marketing Officer


Juniper Glihsmann

Community Director

Bella Sonoma

Jayren Guillermo

Property Manager

Kently Pointe

Cassandra Haavisto


Northwest Select Real Estate Services

Jennifer Harney

Director of Marketing


Ann Hart

Advisor, Commercial Insurance

HUB International Northwest LLC

Ashley Haugen

Community Manager

Bell Totem Lake

Chad Neilson

Regional Manager

One Way Carpet Cleaning and Restoration

Karin Olason


College Hunks Hauling Junk & Moving

Dahzia Orozco

Property Manager

Cushman & Wakefield

Jessica Pope

SatisFacts Research

Connor Reda

Floating Leasing Consultant

11 Residential

Katia Romero

Community Director

Vue Issaquah

Sara Sebring

Leasing Consultant

11 Residential

Kyle Sobota

Community Manager

11 Residential

Elizabeth Warburton-Dailey

Area Manager


Catrina West

Community Manager

Bell Partners

Nisha Wilson

Business Manager

Glacier Run

21 Other Registered Attendees


$49 Members | $89 Future Members

For More Information:

Jason Loughridge

Jason Loughridge

NAAEI Faculty

Career Development Manager, Washington Multi-Family Housing Association

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