Conflict Resolution

When it comes to conflict resolution, it all starts with the right mindset.  The wrong one can destroy any chance of resolution, create dysfunction in relationships, and spiral into even bigger problems. In this workshop, we'll explore the LAUGH method, a powerful series of steps to get you into the right headspace so you can walk into difficult conversations with confidence and come out with real results.

Learning Objectives:

After this workshop, participants will be able to:

• Examine their mindset before entering a difficult conversation
• Identify intentional and accidental labels that can damage relationships, then shift that mindset into one that builds, repairs, and strengthens them
• Apply the LAUGH Method, a series of proven steps that build confidence in handling tough conversations
• Implement intentional follow-up practices that reduce future conflict and break out of the conflict loop

Meet Your Facilitator:

Jeanele Bolder is a Regional Trainer who specializes in customer service, conflict management and sales performance.  She is NAAEI certificated and holds a Master Trainers certification with Bob Pike. She draws from experiences that she’s gained throughout her 10 years in property management and 20 + year career in customer service.  Jeanele is the current chair for WMFHA's Career Development Committee and is a proud Emerald Award receipt for Property Manager of the Year.  Her passion is helping others recognize their capabilities and elevate their career.

Thank You to our Sponsor: