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Resident Retention

Resident Retention

Exceeding resident expectations AFTER move-in.

Thursday, April 11, 2019
9:00 AM - 12:00 PM (PDT)

Event Details

The role of a leasing professional continues even after a prospective resident moves in!

Learn how to effectively handle maintenance and other issues that residents may encounter while continuing to reinforcing your community's positive brand. The course also covers lease renewals and how your role affects the resident’s sense of community.

Topics Covered:

  • Handling Maintenance Issues
  • Managing Disputes and Incidents
  • Processing Lease Renewals
  • Building a Sense of Community

Who Should Attend:

  • Leasing Professionals
  • Those New to Property Management
  • Assistant Managers

This course can be taken on its own, but it also serves as part of the National Apartment Leasing Professional (NALP) credential course. If you are interested in earning your NALP credential, CLICK HERE for details.

Photo Release:
Washington Multi-Family Housing Association (WMFHA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to WMFHA promotional material, website and social media.
Michelle Kamerer
Michelle Kamerer Assistant Business Manager Tarragon
Maria Mendez
Maria Mendez Leasing Associate Tarragon Property Services
Christopher Neugenbauer
Christopher Neugenbauer Assistant Business Manager Tarragon Property Services

For More Information:

Sloane Cerbana
Sloane Cerbana
Vice President of Operations Washington Multi-Family Housing Association (253)246-8385


 $55 Members

$75 Non-Members

Thank you to our class sponsors!