Multifamily Insider Webinar: Mastering Maintenance: A Supervisory Approach to Coaching for Performance
Event Details
Being an effective supervisor is being able to get results with people and resources while meeting business goals. Coaching is about bringing out the potential in people, helping them achieve their goals, the goals of the team and improving performance individually and collectively. In this session you’ll learn proven strategies to the 4 level of coaching employee performance and how to adapt your style for each one to coach them effectively:
We will also cover:
- The factors necessary for success in a workplace.
- How to better frame conversations that are meaningful and get results.
- The most common mistakes supervisors and managers make and how to avoid them.
- What top coaches do to improve morale and get the best from everyone.
So, if you want to become a better supervisor, leader, and coach that improves morale, service and results, this session is highly recommended. It is fun, engaging and very informative!
CONTINUING EDUCATION CREDITS
Each session qualifies for 1 CEC for those holding a CAM, CAPS, CALP, or AIME credential.
About Your Facilitator Mark Cukro
Mark is the President of Plus One Consulting, Inc. and founder of Service Team Training.com. Mark is a national speaker and a leading resource in the field of service team development and training. Prior to Starting his own company he was the Director of Service Team Development for Colonial Properties Trust, Inc, a New York Stock Exchange traded company with 148 properties and over 48,000 apartment homes. His certifications include, CAPS, CAMT I, CAMTII, CPO, CPO Instructor with the National Swimming Pool Foundation, EPA proctor for the 608, 609, and R-410a certifications as well as all HVAC Excellence courses. Mark is also a NAAEI Instructor and worked on the development of the new CAMT program. On a personal note, Mark is a Jiu Jitsu Coach and owns and operates a Martial Arts Academy in Harrisburg, NC.