WMFHA Wednesdays- Creating an Engaging Leasing Experience

Wednesday, February 21, 2024
9:00 AM - 10:00 AM (PST)

Creating an Engaging Leasing Experience

Whether you've been involved in leasing for years or are just starting in the industry you'll benefit from this session lead by Kari Padilla. This one-hour webinar will sharpen and refine your leasing skills as we cover details on how to better engage your customer including:

  • Utilizing more effective questions to understand your customer’s needs
  • Differentiating between Features and Benefits
  • Customizing the customer’s experience

This class is ideal for any of our property management onsite teams

This class is eligible for 1 continuing education credit.

Thank you to our sponsor:

Meet your facilitator

Kari Padilla, M.Ed. 

Director of Learning & Development at Thrive Communities

Kari focuses on developing potential into industry-leading performance.  She has 25 years of experience in the multifamily industry, including on-site and regional support roles at Archstone-Smith, Air Communities, Weidner, and Thrive Communities. Kari holds a B.S. in Communications and an M.Ed. in Instructional Design from George Mason University and is a member of the NAAEI Certified Faculty. A lifelong learner, Kari is passionate about the neuroscience of learning and creating engaging educational experiences.

For More Information:

Jason Loughridge

Jason Loughridge

NAAEI Faculty

Career Development Manager, Washington Multi-Family Housing Association

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