Certified Apartment Manager (CAM)

Enhance your skills, knowledge, and ability to effectively manage!

Friday, September 24, 2021
9:00 AM (PDT)
to Tuesday, December 7, 2021 at 5:00 PM (PST)
Increase your community's net operating income!

Whether you are a property manager or new to property management, this course provides in-depth training and expertise just for you! Earning your CAM credential gives you the skills to increase your community's net operating income, the knowledge to effectively manage an apartment community, and most importantly, the ability to achieve your property owner’s investment goals. 

What You'll Learn:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Employment regulations and record keeping
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately


$1,450 Member | $1,650 Future Member

New to note!

NAAEI course material will be delivered via ebook. When registering, please use a unique email address (not leasing@abcproperty.com for example) where you will receive instructions and the ability to load your ebook. You will have the ability to print ONE copy of the book if you choose.


September 24
9:00 AM - 10:00 AM Orientation (Virtual)
October 20
9:00 AM - 5:00 PM Industry Essentials and Risk Management
November 9
9:00 AM - 5:00 PM The Resident Experience and Legal
November 10
9:00 AM - 5:00 PM Financial Management
November 16
9:00 AM - 5:00 PM Marketing
November 30
9:00 AM - 5:00 PM Property Maintenance for Managers
December 7
9:00 AM - 5:00 PM HR Management

Attendees (28)

Amelia Bisig

Community Director

Uptown Kirkland Urban

Ingrid Conerly

Community Manager

AMLI - Wallingford

Britney Cox

Community Manager

West Mall Place

Nickolas Daskalakis

Property Manager

East Union

Tyler Davis

Assistant Manager


Stephanie DeMoss

Property Manager

Country Glen Apartments

Jazzmine Eisen

Community Director

Insite Property Solutions

Olivia Erickson

Portfolio Manager

Peak Living Property Services

Diana Furtuna

Property Manager

Alderwood Court

Zhenya Ilieva

Community Manager


Bob Macy

Area Manager


Mae Macy

Community Manager

Cedar Park

Elizabeth Madrigal

Community Manager


Edward Magana

Community Manager

AMLI - Bellevue Park

Sidney Mitchell

Senior Community Manager


Kelli Montgomery

Property Manager

Skyview 3322

Alacia Opfar

Community Manager

Epic Asset Management

Brittany Peterson

Portfolio Manager

Peak Living Property Services

Nohemi Ramirez

Property Manager

Hall Equities Group

Natasha Sparks

Community Manager

The Wilcox

CiaraJade Stevens

Community Manager

Colwell Building

Julie Strote

Senior Community Manager


Nisha Wilson

Business Manager

Glacier Run

5 Other Registered Attendees

Designation Requirements:

  • Have at least 12 months experience in the apartment industry 
  • Successfully complete all courses
  • Receive a passing grade of at least 70% on the comprehensive online exam
  • Complete all the requirements during the 6-month candidacy period

Photo Release:
Washington Multi-Family Housing Association (WMFHA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to WMFHA promotional material, website and social media.

For More Information:

Sloane Cerbana

Sloane Cerbana

Vice President of Operations, Washington Multi-Family Housing Association