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Certified Apartment Manager (CAM)

Certified Apartment Manager (CAM)

Enhance your skills, knowledge, and ability to effectively manage!

Friday, September 24, 2021 at 9:00 AM (PDT) to Tuesday, December 7, 2021 at 5:00 PM (PST)
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Event Details

Increase your community's net operating income!

Whether you are a property manager or new to property management, this course provides in-depth training and expertise just for you! Earning your CAM credential gives you the skills to increase your community's net operating income, the knowledge to effectively manage an apartment community, and most importantly, the ability to achieve your property owner’s investment goals. 

What You'll Learn:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Employment regulations and record keeping
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately


$1,450 Member | $1,650 Future Member

New to note!

NAAEI course material will be delivered via ebook. When registering, please use a unique email address (not for example) where you will receive instructions and the ability to load your ebook. You will have the ability to print ONE copy of the book if you choose.

Amelia Bisig
Amelia Bisig Community Director Uptown Kirkland Urban
Ingrid Conerly
Ingrid Conerly Community Manager AMLI - Wallingford
Britney Cox
Britney Cox Community Manager West Mall Place
Nickolas Daskalakis
Nickolas Daskalakis Community Manager East Union
Tyler Davis
Tyler Davis Assistant Manager Greystar
Stephanie DeMoss
Stephanie DeMoss Property Manager Country Glen Apartments
Jazzmine Eisen
Jazzmine Eisen Assistant Community Director Insite Property Solutions
Olivia Erickson
Olivia Erickson Portfolio Manager Peak Living Property Services
Diana Furtuna
Diana Furtuna Property Manager Alderwood Court
Zhenya Ilieva
Zhenya Ilieva Community Manager Andorra
Bob Macy
Bob Macy Area Manager Woodlands
Mae Macy
Mae Macy Multi Site Property Manager Cedar Park
Elizabeth Madrigal
Elizabeth Madrigal Community Manager Grandview
Edward Magana
Edward Magana Community Manager AMLI - Bellevue Park
Sidney Mitchell
Sidney Mitchell Senior Community Manager Greystar
Kelli Montgomery
Kelli Montgomery Property Manager Skyview 3322
Alacia Opfar
Alacia Opfar Community Manager Epic Asset Management
Brittany Peterson
Brittany Peterson Portfolio Manager Peak Living Property Services
Nohemi Ramirez
Nohemi Ramirez Property Manager Hall Equities Group
Natasha Sparks
Natasha Sparks Community Manager The Wilcox
CiaraJade Stevens
CiaraJade Stevens Community Manager Colwell Building
Julie Strote
Julie Strote Senior Community Manager Callen
Nisha Wilson
Nisha Wilson Business Manager Glacier Run
5 Other Registered Attendees


September 24
9:00 AM - 10:00 AM Orientation (Virtual)
October 20
9:00 AM - 5:00 PM Industry Essentials and Risk Management
November 9
9:00 AM - 5:00 PM The Resident Experience and Legal
November 10
9:00 AM - 5:00 PM Financial Management
November 16
9:00 AM - 5:00 PM Marketing
November 30
9:00 AM - 5:00 PM Property Maintenance for Managers
December 7
9:00 AM - 5:00 PM HR Management

For More Information:

Sloane Cerbana
Sloane Cerbana
Vice President of Operations Washington Multi-Family Housing Association (253)246-8385

Designation Requirements:

  • Have at least 12 months experience in the apartment industry 
  • Successfully complete all courses
  • Receive a passing grade of at least 70% on the comprehensive online exam
  • Complete all the requirements during the 6-month candidacy period

Photo Release:
Washington Multi-Family Housing Association (WMFHA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to WMFHA promotional material, website and social media.