Back to Events
Certified Apartment Portfolio Supervisor (CAPS)

Certified Apartment Portfolio Supervisor (CAPS)

A nationally recognized credential for multi-site property managers.

Tuesday, January 18, 2022 at 9:00 AM (PST) to Friday, January 21, 2022 at 5:00 PM (PST)

Event Details

Learn critical property management principles and techniques!

Designed for multi-site and regional level supervisors, this course provides knowledge and tactics, teaching you to achieve great results!

Improve your:

  • Employee recruitment, development, and retention
  • Communications, ethics, and emotional intelligence
  • Annual operating budgets and owner performance objectives
  • Property and portfolio results
  • Managing risk through inspections, follow-up procedures, and incident responses
  • And much more!

Alex is Chief Operating Officer of Hayes Gibson Property Services. She manages and oversees all corporate and property operations and is part of the leadership team responsible for the long-term growth and strategic direction of the company. 

Prior to joining HGPS, Alex worked in executive and senior level positions for several privately-held regional companies as well as large publicly traded investment management firms. She has experience managing LIHTC communities, HUD-regulated properties, purpose-built student housing, conventional market-rate properties, full-service retirement communities and nursing homes. Her experience includes all aspects of property and asset management, marketing, training, consulting, troubled property turnarounds, and new business development.  

Active in professional organizations, Jackiw served as Chairman of the Board of the National Apartment Association (NAA) in 2013 and President of the NAA Education Institute in 2008/2009. She is a member of the IREM, NAHMA, SHRM, and CREW. She is Past Chair of the Residential Property Management Advisory Board at Virginia Tech and Past President of the Ball State University Residential Property Management Advisory Board and has taught in both programs as an adjunct professor. 

Alex remains active at NAA and served as the subject matter expert for both the Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor (CAPS) designation program rewrites as well as for a new CAM Student Housing Certificate program. She was one of the lead authors of the Multifamily Housing Industry textbook – a joint effort of the National Multifamily Housing Council, National Apartment Association, and Institute of Real Estate Management. She is also a regular contributor to Rent and Retain magazine.    

Alex is a respected industry speaker and has presented programs to industry trade groups throughout the U.S. and Canada. She is a licensed real estate broker and holds both the Certified Property Manager (CPM) and Certified Apartment Portfolio Supervisor (CAPS) designations. She received the NAAEI Apartment Career and Education (ACE) Award in 2011 in recognition of her commitment to training industry professionals. In 2012, Real Estate Forum Magazine named Jackiw a “Woman of Influence in Real Estate” and in 2013 the Institute of Real Estate Management named her as one of the “Women Changing the Face of Property Management.” She was honored in 2015 as a “Woman of Influence” by the Indianapolis Business Journal. Alex was inducted into National Apartment Association Hall of Fame in 2018. She is a graduate of the University of Rochester and received her M. Ed. from Ohio University.

Credential requirements:

  • Minimum of 24 months as a multi-site supervisor or hold either CAM, ARM or RAM credentials
  • Successful completion of all CAPS course work (totaling 40 hours)
  • Meet all examination standards within six months of declaring candidacy


Member - $1,525 | Future Member - $1,725

Alice Hart
Alice Hart Regional Property Manager GRAN, Inc
Amanda Gunn
Amanda Gunn Regional Manager Rockwood Property Management
Andi Hill
Andi Hill Regional Manager Thrive Communities
Carisa Kemper
Carisa Kemper Community Manager Stazione 25
Colleen Patterson
Colleen Patterson Community Mananger Dockside
Elizabeth Forkell
Elizabeth Forkell Regional Property Manager Simpson Property Group
Issac Clifton
Issac Clifton Property Manager First Pointe
James Ohrn
James Ohrn Area Maintenance Manager Avenue5 Residential
Jamie Toppen
Jamie Toppen Regional Manager Avenue 5 Residential
John Jones
John Jones Associate Vice President of Operations Avenue5 Residential
Julie Isom
Julie Isom Community Manager Thrive
Kristie Byrd
Kristie Byrd Regional Manager The Mercer West
Lindsay Jacobs
Lindsay Jacobs Regional Associate Epic Asset Management, Inc
Mario Manriquez
Mario Manriquez Community Manager Alto Apartments
Nataliya Gerasimchuk
Nataliya Gerasimchuk Regional Manager Fairfield Residential
RoseMarie Peyton
RoseMarie Peyton Regional Manager Tarragon Property Services
Shannon Allen
Shannon Allen Regional Manager - Washington Mission Rock Residential
Shay Wright
Shay Wright Community Manager CEP Residential
Todd Hildebrand
Todd Hildebrand Senior Regional Manager Thrive Communities
Vera Llorente
Vera Llorente Regional Portfolio Manager Security Properties Residential


January 18
9:00 AM - 4:30 PM Client Services and Stakeholder Relations
January 19
9:00 AM - 4:30 PM Investment Management and Improving Asset Performance
January 20
9:00 AM - 4:30 PM Asset Evaluation and Preservation
January 21
9:00 AM - 4:30 PM Talent Management and Contemporary Issues in Multi-Family Housing

For More Information:

Sloane Cerbana
Sloane Cerbana
Director of Career Development Washington Multi-Family Housing Association (425)656-9077x301
Photo Release:
Washington Multi-Family Housing Association (WMFHA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to WMFHA promotional material, website and social media.