Supplier Success

Learn to connect with the multi-family customer in a whole new way!

Wednesday, August 30, 2023
9:00 AM - 4:00 PM (PDT)
* Registration open until 8/26/23 at 12:00 AM (PST)
* Registration open until 8/26/23 at 12:00 AM (PST)
1 Seat Remaining
1 Seat Remaining
Our Supplier Success course offers an overview of the apartment industry and recommends ways that you can maximize partnerships with apartment owners, management companies, and other association members.  It has been developed by successful industry suppliers with years of professional experience.  

Topics include:

  • Understand how economic conditions have impacted the apartment industry
  • Define various types of multifamily housing
  • Understand the impact of pricing and lease management on a property’s financial performance
  • Recognize measurements of a property’s success
  • Understand the inner structure of WMFHA
  • Identify financial decision-makers
  • Review property and company organizational charts
  • Review timing, resources, and daily operations of a community
  • Recognize business resources to maximize selling opportunities
  • Learn methods for positioning products and services based on the goals of an apartment community
  • Build relationships and networking resources with other WMFHA members, staff, and Board Members
  • Prerequisite for the Certified Apartment Supplier (CAS) course!


Phil Cresswell, CAPS, Regional Director, Security Properties

Katie Phelan, CAS, Executive VP, 1UP Floors

Sloane Cerbana, VP of Operations, WMFHA

Jason Loughridge, Career Development Manager, WMFHA


$99- WMFHA Supplier Members only

Attendees (29)

McKenna Alvarez

Marketing Development Rep

Community Boss

Martanna Ballard

Social Media Specialist

Community Boss

Jessica Barajas

Regional Vice President

React 247 Property Restoration Services

Caitlin Birkenbuel

Marketing Manager - Multi-family (MDU)

Ziply Fiber LLC

Sydney Chase

Business Development Manager

Servpro of Seattle Northwest

Kimmy Donato

Sr. Customer Success Manager

Community Boss

Aimee Faulkes

Business Development Manager


Andrea Florescu

Business Manager

American Water Damage Restoration

Hannah Fluetsch

Business Development Executive


Thomas Holt

Supervisor of Residential Sales

Ziply Fiber LLC

Megan Hughes

Senior Account Executive - Bulk Development

XFINITY Communities

Doug Jakobsen

Head of Business Development

Attic Projects

David Kean

Territory Account Executive

Kustom US

Randy Khamis

Multifamily Sales Manager

Atlas Networks

Ken Kloeppel

Account Executive

Resource Management, Inc.

Xavier Kober

Jr Portfolio Manager

Commercial Fire Protection

Harvey Markey

PMA / Inspection Sales

Cosco Fire Protection

Brett Massie

National Account Manager

Trane Technologies

Marilyn McGill

Account Manager - Multi-family

Ziply Fiber LLC

Tom McKamey

Field Account Representative

HD Supply Facilities Maintenance

Chad Neilson

Regional Manager

One Way Carpet Cleaning and Restoration

Christopher OQuin

Regional Sales Manager for Multi-family

Ziply Fiber LLC

Michael Pigg

Regional Fire Life Safety Manager - PNW

Commercial Fire Protection

Stephanie Prosser


Prosser Maintenance & Handyman Services

Dana Resop

Business Development Manager


Heather Saldana

Field Account Representative

HD Supply Facilities Maintenance

Timothy Vatter

Multifamily Sales Manager

XFINITY Communities

Anne Williams

Regional Account Executive

1 Other Registered Attendees
* Registration open until 8/26/23 at 12:00 AM (PST)
* Registration open until 8/26/23 at 12:00 AM (PST)
1 Seat Remaining
1 Seat Remaining

Who should attend?

  • New to the industry suppliers
  • New to WMFHA suppliers
  • Any supplier wanting to learn how to increase the effectiveness of their WMFHA membership
  • Suppliers interested in the Certified Apartment Supplier (CAS) program

For More Information:

Jason Loughridge

Jason Loughridge

NAAEI Faculty

Career Development Manager, Washington Multi-Family Housing Association

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