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Tapas & Topics - The Art of Customer Service

Tapas & Topics - The Art of Customer Service

Thursday, October 13, 2022
5:00 PM - 7:00 PM (PDT)
3 Seats Remaining

Event Details

Join us for The Art of Customer Service with the Laura's!

In a post-pandemic world, for many, the customer experience has dwindled. Join Laura Kitts (Housing Connector) and Laura Gruits (Onni South Lake Union) for a refresher on the importance of customer service from both the supplier and property management perspectives. 

Enjoy some October Fest themed appetizers and Northwest beer & cider!

For Supplier partners, please limited your company attendance to no more than two guests.
Photo Release:
Washington Multi-Family Housing Association (WMFHA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to WMFHA promotional material, website, and social media.
Alexander Behar
Alexander Behar Regional Manager Coast Property Management
Amanda Belknap
Amanda Belknap Director of Leasing The Modern Seattle
Amanda Till
Amanda Till Operations Manager - Flex Team Greystar Real Estate Services
Andy DeVogel
Andy DeVogel Reputation and Marketing Specialist HNN Communities
Angalina Sean
Angalina Sean Assistant Community Manager Hunters Capital
Ann Hart
Ann Hart Advisor, Commercial Insurance HUB International Northwest LLC
Blythe Loeffelbein
Blythe Loeffelbein Leasing Consultant Bell Partners Inc
Brett Waller
Brett Waller General Counsel HNN Communities
Brian Braden
Brian Braden Asst Community Manager Greystar
Brittany Peterson
Brittany Peterson Portfolio Manager Hunters Capital
Caitlin Birkenbuel
Caitlin Birkenbuel Marketing Manager - MDU Ziply Fiber LLC
Carla Morin
Carla Morin Outside Sales Representative - Paint The Sherwin Williams Co.
Cassie Bretscher
Cassie Bretscher Sales Executive Rent.
Charissa Platero
Charissa Platero Real Estate Partnerships - AE Google Fiber|Webpass
Chelsea O'Dell
Chelsea O'Dell Community Manager Ballard on the Park
Chinnell Davis
Chinnell Davis Partner Success Coordinator Housing Connector
Chinua Gipson
Chinua Gipson Leasing Manager Greystar
Christina Dennis
Christina Dennis Regional Manager Sound Residential Investments
David Anderson
David Anderson CEO Puget Sound Signs & Graphics
Don Aselin
Don Aselin Business Development Manager Monarch Tree Services
Dustin Green
Dustin Green Community Manager Greystar
Emily Bryant
Emily Bryant Branch Manager Apartment Advantage Staffing
Eric Graham
Eric Graham Sales Associate, Multifamily Marketing
Erik Dahl
Erik Dahl Senior Community Manager Greystar
Ethan Cruz Talavera
Ethan Cruz Talavera Service Technician Greystar Real Estate Services
Frank Dean
Frank Dean Principal The Billing Associates NW, LLC
Garrett Acosta
Garrett Acosta Senior Account Executive Alliance Flooring Services
Heather Edwards
Heather Edwards Marketing & Training Director Apartment Advantage Staffing
Holly Davidson
Holly Davidson Architectural Design, Business Development Miller Paint
Jacob Drecshel
Jacob Drecshel Financial Analyst Lincoln Property Company
James Tirpak
James Tirpak Regional Property Manager Greystar Real Estate Services
Janet Kiehn
Janet Kiehn Director of Property Operations, PNW LMC, now Quarterra
Jared Bauer
Jared Bauer Commercial Sales and Marketing Representative Servpro of Central Seattle
Jason Loughridge
Jason Loughridge Training and Development Lead GRE Management
Jenna Atchison
Jenna Atchison Senior Community Manager Greystar
Jenny Wells
Jenny Wells Digital Marketing Executive Rent.
John Jones
John Jones Associate Vice President of Operations Avenue5 Residential
Kaelen Schaefer
Kaelen Schaefer Business Development Manager Monarch Tree Services
Katherine Vaughan
Katherine Vaughan Leasing Professional Equinox
Kayla Stevens
Kayla Stevens District Manager Avenue5 Residential
Keith Sellers
Keith Sellers Property Partnership Manager Housing Connector
Kelly Brasfield
Kelly Brasfield Community Manager-Flex Team Greystar
Kelsey Little
Kelsey Little Operations manager Restoration Management Company
Ken Kloeppel
Ken Kloeppel Account Executive Resource Management, Inc.
Kianna Reed
Kianna Reed Regional Account Manager SightPlan
Laura Gruits
Laura Gruits Regional Manager ONNI Group
Lindsey Chukueke
Lindsey Chukueke Regional Property Manager Greystar Real Estate Services
Lindsey Ward
Lindsey Ward Director of Sales and Marketing Reliable Contents Services
Maria Izquierdo
Maria Izquierdo Property Partnership Manager Housing Connector
Marni Pierce
Marni Pierce director Greystar Real Estate Services
Matthew Boehme
Matthew Boehme Regional Manager Greystar Real Estate Services
Megan Weinell
Megan Weinell Community Manager Coast Property Management
Michael Pigg
Michael Pigg Regional Fire Life Safety Manager - PNW Commercial Fire Protection
Michael Taylor
Michael Taylor Sr. Property Manager Pillar Properties
Mike Missall
Mike Missall Business Development Manager Reliable Contents Services
Morgan Cole
Morgan Cole Marketing Associate GRE Management
Natasha Amira
Natasha Amira Director of Asset Management Kennedy Wilson
Nate Flesch
Nate Flesch Senior Account Manager Servpro of Seattle Northwest
Nathan Leible
Nathan Leible VP, Residential Property Management ONNI Group
Nicholas Balich
Nicholas Balich Community Account Professional XFINITY Communities
Olga Mezgova
Olga Mezgova Marketing Specialist HNN Communities
Oneira Gonzalez
Oneira Gonzalez Projects & Service Coordinator Commercial Fire Protection
Pam McKenna
Pam McKenna Managing Director Greystar Real Estate Services
Paniolo Gaoa
Paniolo Gaoa Maintenance Supervisor Cove East
Pascal Jean-Baptiste
Pascal Jean-Baptiste President & Founder 5 Microns Inc.
Paul Koria
Paul Koria Community Account Manager XFINITY Communities
Phil Cresswell
Phil Cresswell Regional Director Security Properties Residential
Rachael Makings
Rachael Makings Community Manager Cove East
RaeAnne Wilson
RaeAnne Wilson Community Manager Coast Property Management
Rebecca Kline
Rebecca Kline Senior Director Greystar Real Estate Services
Richard Doleski
Richard Doleski Strategic Account Manager DISH Fiber
Ricky Heredia
Ricky Heredia Community Manager Greystar Real Estate Services
Rochelle Bradfield
Rochelle Bradfield Sales Ninja 1UP Floors
Russ Pengelly
Russ Pengelly VP, Business Development ApartmentAdvisor Inc
Ryan Clark
Ryan Clark Outside Sales Representative Miller Paint
Sage Frisinger
Sage Frisinger Property Manager Winton Woods I
Saniya Regmi
Saniya Regmi GRE Management
Sarah Pace
Sarah Pace Regional Manager Avenue5 Residential
Shelby Leyson
Shelby Leyson Business Development Manager Kings III
Sheri Druckman
Sheri Druckman Vice President of Business Development Sares Regis Group
Sherilyn Butler
Sherilyn Butler Regional Property Manager Lincoln Property Company
Skylar Olmsted
Skylar Olmsted Assistant Community Manager Hunters Capital
Stephanie Andrade
Stephanie Andrade Director of Sales BG Multifamily
Suzanne Leach
Suzanne Leach Community Manager Dorothy Heights
Syd Fredrickson
Syd Fredrickson Community Manager Bergan Place
Sydney Chase
Sydney Chase Account Manager - ERP Coordinator Servpro of Seattle Northwest
Tarah Plemmons
Tarah Plemmons Property Manager RiverStone Apts
Taylor Dow
Taylor Dow Regional Manager Avenue5 Residential
Terry Maahs
Terry Maahs Director of Facilities Pacific Facilities LLC
Tracy Abdul
Tracy Abdul Regional Account Executive SageWater
Trey Leotti
Trey Leotti Assistant Community Manager Pike Motorworks
Tyler Freed
Tyler Freed Sr. Community Manager Greystar
Zach Hammond
Zach Hammond Regional Account Executive Zumper
Zachary Mitchell
Zachary Mitchell Assistant Property Manager The Meyden
Zahra'a Elzein
Zahra'a Elzein Leasing Manager Greystar Real Estate Services
12 Other Registered Attendees


October 13
5:00 PM - 6:00 PM Networking
6:00 PM - 6:15 PM WMFHA Welcome and Updates
6:15 PM - 6:30 PM The Art of Customer Service
6:30 PM - 7:00 PM Networking

For More Information:

Ililani ('Ula) Kamaka
Ililani ('Ula) Kamaka
Events & Education Coordinator Washington Multi-Family Housing Association (425)656-9077x307

Thanks to our hosts!