Washington Multi-Family Housing Association Logo
Back to Events

Tapas & Topics - The Art of Customer Service

Thursday, October 13, 2022
5:00 PM - 7:00 PM (PDT)
3 Seats Remaining

Event Details

Join us for The Art of Customer Service with the Laura's!

In a post-pandemic world, for many, the customer experience has dwindled. Join Laura Kitts (Housing Connector) and Laura Gruits (Onni South Lake Union) for a refresher on the importance of customer service from both the supplier and property management perspectives. 

Enjoy some October Fest themed appetizers and Northwest beer & cider!

For Supplier partners, please limited your company attendance to no more than two guests.
Photo Release:
Washington Multi-Family Housing Association (WMFHA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to WMFHA promotional material, website, and social media.
Tracy Abdul
Tracy Abdul Regional Account Executive SageWater
Garrett Acosta
View
Garrett Acosta Financial Advisor Alliance Flooring Services
Natasha Amira
Natasha Amira Managing Director of Asset Management Kennedy Wilson
David Anderson
View
David Anderson President/Owner Puget Sound Signs & Graphics
Stephanie Andrade
Stephanie Andrade Community Manager BG Multifamily
Don Aselin
View
Don Aselin Branch Manager Monarch Tree Services
Jenna Atchison
Jenna Atchison Regional Property Manager Greystar
Nicholas Balich
View
Nicholas Balich Community Account Executive, MDU Bulk XFINITY Communities
Jared Bauer
Jared Bauer Commercial Sales and Marketing Representative Servpro of Central Seattle
Alexander Behar
Alexander Behar Sr. Regional Manager Coast Property Management
Amanda Belknap
Amanda Belknap Director of Leasing The Modern Seattle
Caitlin Birkenbuel
View
Caitlin Birkenbuel Marketing Manager - Multi-family (MDU) Ziply Fiber LLC
Matthew Boehme
Matthew Boehme Regional Property Manager Greystar Real Estate Services
Brian Braden
Brian Braden Asst Community Manager Greystar
Rochelle Bradfield
Rochelle Bradfield Sales Ninja 1UP Floors
Kelly Brasfield
Kelly Brasfield Community Manager Greystar
Cassie Bretscher
View
Cassie Bretscher Senior Sales Director Rent.
Emily Bryant
Emily Bryant Asset Management Coordinator Apartment Advantage Staffing
Sherilyn Butler
Sherilyn Butler Regional Property Manager Lincoln Property Company
Sydney Chase
View
Sydney Chase Business Development Manager Servpro of Seattle Northwest
Lindsey Chukueke
Lindsey Chukueke Regional Property Manager Greystar Real Estate Services
Ryan Clark
Ryan Clark Outside Sales Representative Miller Paint
Morgan Cole
Morgan Cole Marketing Associate GRE Management
Phil Cresswell
Phil Cresswell Senior Investment Manager Security Properties Residential
Ethan Cruz Talavera
Ethan Cruz Talavera Service Technician Greystar Real Estate Services
Erik Dahl
Erik Dahl Senior Community Manager Greystar
Holly Davidson
Holly Davidson Architectural Design, Business Development Miller Paint
Chinnell Davis
View
Chinnell Davis Partner Success Manager Housing Connector
Frank Dean
View
Frank Dean Principal The Billing Associates NW, LLC
Christina Dennis
Christina Dennis Regional Manager Sound Residential Investments
Andy DeVogel
Andy DeVogel Training Specialist HNN Communities
Richard Doleski
Richard Doleski Business Development Manager DISH Fiber
Taylor Dow
Taylor Dow Regional Manager Avenue5 Residential
Jacob Drecshel
Jacob Drecshel Financial Analyst Lincoln Property Company
Sheri Druckman
Sheri Druckman Vice President, Asset Mangement Sares Regis Group
Heather Edwards
View
Heather Edwards Business Development Representative Apartment Advantage Staffing
Zahra'a Elzein
Zahra'a Elzein Business Manager Greystar Real Estate Services
Nate Flesch
View
Nate Flesch Director of Marketing Servpro of Seattle Northwest
Syd Fredrickson
Syd Fredrickson Community Manager Bergan Place
Tyler Freed
Tyler Freed Regional Property Manager Greystar
Sage Frisinger
Sage Frisinger Property Manager Winton Woods I
Paniolo Gaoa
Paniolo Gaoa Maintenance Supervisor Cove East
Chinua Gipson
Chinua Gipson Senior Community Manager Greystar
Oneira Gonzalez
Oneira Gonzalez Projects & Service Coordinator Commercial Fire Protection
Eric Graham
Eric Graham Sales Associate, Multifamily Marketing Apartments.com
Dustin Green
Dustin Green Community Manager Greystar
Laura Gruits
Laura Gruits Senior Regional Manager ONNI Group
Zach Hammond
Zach Hammond Strategic Account Executive Zumper
Ann Hart
View
Ann Hart Vice President, Commercial Insurance HUB International Northwest LLC
Ricky Heredia
Ricky Heredia Property Manager Greystar Real Estate Services
Maria Izquierdo
Maria Izquierdo Property Partnership Manager Housing Connector
Pascal Jean-Baptiste
Pascal Jean-Baptiste President & Founder 5 Microns Inc.
John Jones
John Jones Vice President of Operations Avenue5 Residential
Janet Kiehn
Janet Kiehn Director of Property Operations, PNW LMC, now Quarterra
Rebecca Kline
Rebecca Kline Senior Director Greystar Real Estate Services
Ken Kloeppel
View
Ken Kloeppel Account Executive Resource Management, Inc.
Paul Koria
View
Paul Koria Senior Manager, Indirect Sales XFINITY Communities
Suzanne Leach
Suzanne Leach Community Manager Dorothy Heights
Nathan Leible
Nathan Leible VP, Residential Property Management ONNI Group
Trey Leotti
Trey Leotti Property Manager Pike Motorworks
Shelby Leyson
View
Shelby Leyson Regional Sale Director PacWest Kings III
Kelsey Little
View
Kelsey Little Reconstruction Estimator Restoration Management Company
Blythe Loeffelbein
Blythe Loeffelbein Community Manager Bell Partners Inc
Jason Loughridge
Jason Loughridge Director of Career Development GRE Management
Terry Maahs
Terry Maahs Director of Facilities Pacific Facilities LLC
Rachael Makings
Rachael Makings Assistant Manager Cove East
Pam McKenna
Pam McKenna Managing Director Greystar Real Estate Services
Olga Mezgova
Olga Mezgova Development Liaison HNN Communities
Mike Missall
View
Mike Missall Business Development Manager Reliable Contents Services
Zachary Mitchell
Zachary Mitchell Assistant Property Manager The Meyden
Carla Morin
View
Carla Morin Outside Sales Representative - Paint The Sherwin Williams Co.
Chelsea O'Dell
Chelsea O'Dell Community Manager Ballard on the Park
Skylar Olmsted
Skylar Olmsted Assistant Community Manager Hunters Capital
Sarah Pace
Sarah Pace Regional Manager Avenue5 Residential
Russ Pengelly
View
Russ Pengelly VP, Business Development ApartmentAdvisor Inc
Brittany Peterson
Brittany Peterson Portfolio Manager Hunters Capital
Marni Pierce
Marni Pierce director Greystar Real Estate Services
Michael Pigg
View
Michael Pigg Managing Partner - Owner Commercial Fire Protection
Charissa Platero
View
Charissa Platero Real Estate Partnerships Lead Google Fiber|Webpass
Tarah Plemmons
Tarah Plemmons Property Manager RiverStone Apts
Kianna Reed
Kianna Reed Regional Account Manager SightPlan
Saniya Regmi
Saniya Regmi Training and Development Associate GRE Management
Kaelen Schaefer
Kaelen Schaefer Business Development Manager Monarch Tree Services
Angalina Sean
Angalina Sean Assistant Community Manager Hunters Capital
Keith Sellers
Keith Sellers Property Partnership Manager Housing Connector
Kayla Stevens
Kayla Stevens Regional Manager Avenue5 Residential
Michael Taylor
Michael Taylor Sr. Community Manager Pillar Properties
Amanda Till
Amanda Till Operations Manager - Flex Team Greystar Real Estate Services
James Tirpak
James Tirpak Regional Property Manager Greystar Real Estate Services
Katherine Vaughan
Katherine Vaughan Leasing Professional Equinox
Brett Waller
Brett Waller General Counsel HNN Communities
Lindsey Ward
View
Lindsey Ward Director of Sales and Marketing Reliable Contents Services
Megan Weinell
Megan Weinell Community Manager Coast Property Management
Jenny Wells
Jenny Wells Digital Marketing Executive Rent.
RaeAnne Wilson
RaeAnne Wilson Community Manager Coast Property Management
12 Other Registered Attendees

Agenda

October 13
5:00 PM - 6:00 PM Networking
6:00 PM - 6:15 PM WMFHA Welcome and Updates
6:15 PM - 6:30 PM The Art of Customer Service
6:30 PM - 7:00 PM Networking

Thanks to our hosts!